Frequently Asked Questions
Gear up for your next adventure with confidence.
How long does shipping take for my outdoor gear?
Standard shipping typically takes 3-5 business days within the continental US. For remote trailheads or international locations, please allow up to 10-14 business days for your adventure kit to arrive.
What is your return policy for worn apparel?
We offer a 30-day 'Trail Tested' guarantee. If your gear doesn't perform as expected on your first hike, you can return it for a full refund or exchange, provided it is cleaned and free of permanent damage.
Are your materials sustainably sourced?
Yes, at TRAIL, we prioritize the planet. 80% of our current collection is made from recycled polyester, organic cotton, or bluesign® approved fabrics to ensure we protect the wild spaces we love.
How do I find the right fit for technical layers?
Our technical apparel is designed with an 'Athletic Fit' for movement. We recommend checking our detailed Size Guide located on each product page, which includes chest, waist, and sleeve measurements.
Do you offer a warranty on your backpacks and outerwear?
Absolutely. All TRAIL branded hard-goods and outerwear come with a limited lifetime warranty against manufacturing defects in materials and workmanship.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.